S & S Appliance Parts & Service LLC

S & S Appliance Parts & Service LLC operates from Bessemer, Alabama, delivering appliance repair solutions to homeowners across the Birmingham metro and surrounding regions. The company maintains a 3.6-star rating compiled from 1,477 customer reviews, offering service weekdays from 8 AM to 5 PM. Established in Birmingham in 1960, the business has accumulated more than six decades of operational experience. As an exclusive member of the Whirlpool Factory Certified Care Network, their technicians hold manufacturer certifications for major appliance brands. Their coverage area extends beyond central Alabama into portions of northern Florida, southern Tennessee, Mississippi and central Georgia, positioning them as a regional service provider for both residential and extended warranty customers.

What distinguishes S & S Appliance is their direct relationship with Whirlpool as a factory-certified care network member, a credential that grants access to OEM parts and specialized diagnostic training unavailable to independent shops. The company emphasizes their certified technicians and warranty-backed service and parts, differentiating themselves from general repair services that source third-party components. Their wide variety of appliance expertise spans multiple manufacturers and categories, allowing them to handle brands ranging from Maytag to Whirlpool without requiring separate vendor relationships. This network affiliation also streamlines warranty claim processing for customers holding extended protection plans through retailers like Lowe's.

Customer experiences at S & S reveal mixed results tied to individual technician assignments and parts availability. One reviewer detailed a six-month saga involving repeated visits for a washer repair, citing delays when technicians lacked required components during scheduled appointments. Conversely, positive experiences highlight specific team members like JR, a service manager praised for coordinating with home warranty companies and Whirlpool to resolve a complex claim. Another reviewer noted an efficient technician who diagnosed problems immediately, ordered necessary parts and provided daily progress updates throughout the repair process. The variance suggests customer satisfaction often depends on scheduling factors and assigned technician expertise rather than systemic service quality.