Johnstone Supply

Johnstone Supply operates in Birmingham, Alabama as a heating equipment supplier serving contractors and homeowners across the greater metro area. With a rating of 4.2 stars from 33 customer reviews, the store functions as a trade-only distributor offering furnaces, split systems, mini-split units, air handlers, evaporator coils, and installation accessories. Hours run Monday through Friday from 7:30 AM to 5 PM, closed weekends. Multiple reviewers note the staff assists with locating hard-to-find parts and combining materials into cost-saving kits.

The supplier differentiates itself through contractor-focused tools unavailable at retail outlets. The website features an AHRI System Selector and Mini-Split Selector for equipment sizing, a training calendar for professional development, and free shipping on qualifying orders. Their inventory spans residential unitary systems, commercial packaged units, multi-zone configurations, and field-installed accessories, categories typically requiring specialized knowledge to specify correctly.

Customer accounts reveal mixed service quality. Jason Nelson describes staff helping him combine materials into a combination kit that saved money while adding spare parts, praising the upbeat and polite demeanor. However, James Bentley recounts frustrating trips for a replacement capacitor where staff assured inventory twice before he arrived to find nothing in stock. Damon Salter describes a home warranty situation where a system ordered in late December arrived at the warehouse only to be sold to another buyer while he waited beyond the promised date. These experiences illustrate the variability in execution that previous customers have encountered.