Mad Hatter Air Duct Cleaning and Chimney Sweep Service

Mad Hatter Air Duct Cleaning and Chimney Sweep Service operates as a chimney sweep specialist serving Birmingham, Tuscaloosa, and surrounding Alabama communities. With a rating of 3.8 stars across 48 customer reviews, the company offers inspection, cleaning, sweeping, repair, relining, restoration, and refacing services alongside air duct and dryer vent cleaning. The business maintains Monday through Friday operating hours from 8 AM to 5 PM and advertises 24/7 emergency service availability. This franchise operates as part of a national chimney service network that has been active since 1978.

What distinguishes Mad Hatter from typical chimney sweeps is their expanded service portfolio covering both visible fireplace components and hidden home infrastructure. Their technicians conduct NFPA-compliant inspections at three different levels, addressing everything from basic creosote buildup to complex relining projects. Beyond chimneys, the company tackles air duct systems and dryer vents, areas that often receive less attention but can significantly impact indoor air quality and home safety. Every service technician undergoes background checks and drug screening according to company policy, providing residential clients with a layer of assurance when welcoming workers into their homes.

Customer experiences reveal patterns worth noting. One reviewer described receiving a revised estimate when a technician determined a wood stove insert would eliminate a perceived preliminary step, delivering the adjustment at no additional charge. Another client appreciated that inspectors walked them through proper fireplace operation after servicing a stove they had never used. However, communication gaps appear in multiple reviews, with at least one homeowner reporting difficulty obtaining callbacks for quotes. A separate reviewer detailed a three-year period with dryer venting problems that another company eventually resolved using different materials, suggesting that outcome quality may vary across service types.