Plus One Heating and Air

Plus One Heating and Air operates as an HVAC contractor serving Birmingham and the greater Jefferson and Shelby County region, including Homewood, Vestavia Hills, Hoover, and Bessemer. The company holds a 4.9-star rating drawn from 45 customer reviews, reflecting strong satisfaction across the majority of their service calls. Their service menu covers residential air conditioning, heating systems, plumbing, and indoor air quality solutions, positioning them as a multi-trade contractor capable of handling diverse home comfort needs. The company maintains standard weekday hours from 8 AM to 8 PM, with same-day appointment availability for urgent issues.

What distinguishes Plus One Heating and Air from neighboring contractors is their bilingual service team, which conducts all communications in Spanish, and their commitment to immediate response times. They offer financing options to spread costs over time, and they provide free estimates for new installations and replacements. Their website details a thorough installation process that includes electrical panel evaluation, gas connection inspection, and attic or crawlspace assessment before recommending equipment upgrades. For maintenance clients, they conduct comprehensive inspections checking airflow, electrical components, and safety controls to catch minor issues before they escalate during extreme weather.

Customer feedback reveals mixed experiences. The company's project manager Austyn receives consistent mentions for friendly, level-headed communication and timely updates throughout service calls. Reviewers note that technicians arrive courteous and professional, working diligently on-site. However, at least one customer reported significant project delays, installation mistakes requiring re-work, and a defective unit that led to additional charges exceeding $2,000. That review indicates a formal complaint was filed with the Alabama regulatory board, highlighting potential inconsistencies in project completion standards.