SERVPRO of Madison County

SERVPRO of Madison County has served the Huntsville area since 2019, when owners Brad and Summer Lowery purchased the franchise. The locally owned and operated company maintains a 4.8-star rating across 163 Google reviews and provides 24-hour emergency response to water, fire, and mold damage. Their service area covers Huntsville, Madison, Redstone Arsenal, and surrounding communities including New Hope, Owens Crossroads, Gurley, and Hazel Green. The franchise employs certified technicians trained in industrial-grade drying equipment and follows IICRC standards for residential and commercial property restoration.

What distinguishes SERVPRO of Madison County is its comprehensive in-house capability. Unlike contractors who subcontract reconstruction work, this franchise handles the full restoration cycle from emergency extraction through structural repairs and contents cleaning. Their service catalog extends beyond typical water damage to include biohazard remediation, virus pathogen cleaning, document restoration, and roof tarping. Owner Brad Lowery, a West Point graduate and former U.S. Army Field Artillery officer, brings disciplined project management from 12 years in the medical device industry to coordinate insurance claims and multi-phase restoration projects.

Customer reviews specifically commend technicians Kenny, Alex, Mark, and Nevis for thorough water damage remediation. One reviewer described how Kenny and Alex managed a basement flooding scenario spanning the kitchen, dining room, and living areas during the holidays. Another review named Tyrone as particularly helpful during a sewage backup cleanup, noting his patience while training new crew members. The front office staff, particularly Tina and Courtney, received recognition for orchestrating rapid scheduling during emergency calls.