Durham Service Company

Durham Service Company operates as a general contractor based in Owens Cross Roads, Alabama, delivering heating and cooling solutions to homeowners and businesses across the Tennessee Valley region including Huntsville, Madison, and the surrounding communities. The company has built its reputation on round-the-clock availability, with technicians accessible every day of the week to address both scheduled maintenance and unexpected system failures. Customer feedback collected from over 300 reviewers reflects strong confidence in their work, with an average rating that positions Durham among the area's most recommended contractors for residential climate control and system upgrades.

What distinguishes Durham Service Company from regional competitors is their breadth of capabilities spanning multiple trades under one roof. The team handles not only HVAC installation and repair but also manages commercial new construction projects involving plumbing and electrical rough-in, propane and natural gas piping systems, and generator setup. Their status as a Generac dealer means they can source and install whole-home backup power systems complete with professional permitting and inspection coordination. The company maintains an A+ rating with the Better Business Bureau, and their licensed technicians work on all major equipment brands rather than limiting service to a single manufacturer.

Customer experiences shared in online reviews reveal the personal attention that defines Durham's service approach. Technician Keith recently completed a WiFi thermostat installation and additionally helped a homeowner get their gas fireplace operational before departing, going beyond the original scope of work. Another reviewer described technician Jonathan taking extra time to thoroughly explain their HVAC system's issues and personally contacting Trane regarding warranty coverage, an effort that the customer noted required additional phone calls beyond normal service protocols. Technician Christopher earned praise for arriving on the same day requested and clearly explaining the diagnosis of a fan motor failure before ordering the correct replacement component.