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Claim This Business1st Choice Heating and Cooling has served Pelham and the greater Shelby County area for over two decades, building a reputation as a 24/7 emergency responder for residential and light commercial customers. The company holds an A+ rating with the Better Business Bureau and maintains a 4.7-star average across 68 customer reviews, reflecting consistent service quality in a region where summer temperatures regularly push HVAC systems to their limits. Technicians are licensed and insured, and the company operates around the clock Monday through Saturday with reduced Sunday hours.
The contractor differentiates itself through Same-day service availability and a written warranty on workmanship that extends up to 10 years on new system installations. Multiple reviewers specifically mention financing options and the owner's willingness to work with customers on affordability, particularly during emergency situations when households face extreme indoor temperatures.
Customer reviews name specific technicians who delivered exceptional service. Francisco earned praise for thorough diagnostics on a multi-unit system failure during an August heat wave when indoor temperatures exceeded 80 degrees. Sonny, identified as the owner, personally ensured payment arrangements were manageable for a family facing a complete AC failure. Justin arrived within an hour of an emergency call, resolving the issue same-day. DJ received recognition for troubleshooting problems left unresolved by previous service calls.
The 4.7-star rating derives from 68 reviews, with technicians Francisco, Sonny, Justin, and DJ named across multiple five-star testimonials for same-day response, thorough diagnostics, and flexible payment options. One negative review cites unfinished work and communication gaps since October 2025.
| Sunday | 8 AM–5 PM |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Emergency diagnostic and repair services for cooling system failures, available same-day.
Complete system replacement including ductwork, with 10-year warranty options on new equipment.
Furnace and heat pump repair for winter months, regular maintenance tune-ups.
Round-the-clock emergency calls Monday through Saturday for sudden HVAC failures.
Thorough assessment of equipment issues, with technicians trained on multiple system types.
New duct installations and modifications for system upgrades and home additions.