Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout Sam's Plumbing
Sam's Plumbing serves Hensley and surrounding communities as a 24/7 plumbing resource holding a 3.7-star average across 17 customer reviews. The business handles residential plumbing needs including drain cleaning, toilet clogs, leaky faucets, water heater service, sewer line repair, pipe work, garbage disposal installation, and sump pump maintenance. Technicians operate as a licensed and insured team offering a no-fix-no-fee guarantee, meaning customers pay nothing if the repair cannot be completed. The company maintains round-the-clock availability seven days a week, positioning itself as an emergency resource for sudden leaks, backups, and other plumbing failures that cannot wait for standard business hours.
The business distinguishes itself through its commitment to transparent pricing and accountability. The no-fix-no-fee policy provides tangible assurance that technicians will not leave a job unfinished or charge for work that does not resolve the underlying issue. Website language emphasizes fast response times and reliability, with multiple customer reviews noting technicians arrived within an hour of the initial service call. The 24/7 availability model means homeowners facing midnight pipe bursts or holiday weekend sewage backups can reach a live technician without waiting until the next business day.
Customer experiences reveal varied service quality across jobs. One reviewer described a same-day Sunday emergency where technicians arrived within an hour with all necessary parts to repair a water leak beneath a mobile home. Another reviewer noted second-time service on a rental property where technicians arrived at the quoted time, worked cleanly, and communicated effectively throughout the job. However, negative reviews cite challenges with billing transparency, with some customers reporting unexpected charges and dissatisfaction with how cost questions were handled. One reviewer described a drain job where the pipe cap was damaged during service, and follow-up work would require an additional charge despite the recent repair.
What Customers Say
Three of five positive reviews mention same-day or hour-level response times during emergencies, while all three negative reviews specifically cite billing concerns including surprise charges and inflated costs. Positive reviewers highlight technician preparedness and clean work, whereas dissatisfied customers describe communication breakdowns when questioning estimates.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| WednesdayToday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Drain Cleaning
Professional clearing of clogged or slow drains using equipped service vehicles with necessary parts on hand.
Toilet Repair & Unclogging
Removal of toilet blockages and repair of running or leaking toilets to restore proper function.
Faucet & Fixture Service
Repair or replacement of leaky faucets, broken handles, and worn fixtures throughout the home.
Water Heater Repair
Service for traditional and tankless water heaters including heating element replacement and thermostat issues.
Sewer Line Repair
Diagnosis and repair of main sewer line blockages, breaks, and root intrusion problems.
Pipe Repair & Replacement
Fixing leaks, frozen pipes, burst lines, and old piping that requires updating.
Garbage Disposal Installation
Installation of new garbage disposal units and repair of jammed or leaking existing units.
Sump Pump Service
Installation, repair, and maintenance of sump pumps to prevent basement flooding.