Emperial Services Inc.

Emperial Services Inc. operates as an HVAC contractor serving Jonesboro, Arkansas, and surrounding communities in Craighead County. The business maintains a limited online presence, with no published website or working hours directory. According to reviewaggregates, the company has accumulated 44 customer reviews generating a 1.7-star composite rating. This places Emperial Services among the lower-rated HVAC providers in the Jonesboro metropolitan area, based entirely on verified customer feedback.

Customer reviews overwhelmingly cite communication breakdowns as the primary source of dissatisfaction. Multiple reviewers describe being unable to reach the office by phone, with voicemails directing callers to authorization requests rather than scheduling or service inquiries. One customer reported waiting three days for a return call after an A/C repair that failed to resolve cooling issues in the home. Another reviewer noted a technician failed to arrive for a scheduled appointment without notification, requiring intervention through a home warranty administrator to escalate the ticket.

The named personnel appearing in reviews include Yolanda, identified as an office coordinator. Reviewers describe specific scenarios involving incomplete repairs, with one customer noting a dryer repair extended across three weeks due to parts delays and technician no-shows before the ticket was transferred to a different vendor through the home warranty process.