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Claim This BusinessAbout Self Brothers Heating & Cooling
Self Brothers Heating & Cooling has anchored its reputation in Jonesboro, Arkansas, delivering heating and cooling solutions to residents across the region. The company maintains a perfect 5.0-star rating gathered from 336 homeowner reviews, reflecting consistent service delivery that customers return to year after year. Serving Jonesboro and surrounding northeast Arkansas communities, this contractor has become a trusted name for both routine seasonal maintenance and unexpected system failures.
The company distinguishes itself through dedicated technician relationships. Homeowners consistently work with the same service professionals over multiple years, creating familiarity with household systems that enables more efficient diagnostics and repairs. This continuity proves particularly valuable for aging equipment where technicians understand previous repair history and can advise on whether maintenance extends system life or replacement becomes more cost-effective.
Customer stories from reviews highlight specific technicians who go beyond standard service calls. Matthew appears repeatedly across nine years of customer feedback, noted for politeness and expertise in maintaining older systems while guiding homeowners through new equipment installations. Alan Millsaps' review describes Ferguson working with a hydronic heating system that four other HVAC companies refused to touch, demonstrating willingness to tackle unconventional equipment other contractors declined. Sam Jones earned recognition for meticulous clean-up practices and thorough explanations during service, exemplifying the professional approach homeowners repeatedly mention.
What Customers Say
All 336 reviews award 5 stars, an exceptionally rare achievement indicating sustained excellence across nearly a decade of service. Multiple reviewers specifically name technicians like Matthew, Chuck, and Sam Jones, suggesting strong team continuity rather than revolvingstaff. The pattern of customers returning for seasonal maintenance year after year appears across multiple review timelines.
Services
HVAC System Installation
New heating and cooling equipment installation including conventional and specialty systems like hydronic heating.
AC Repair & Maintenance
Air conditioning diagnostics, tune-ups, and repair services with same-day response for urgent calls.
Heating System Service
Furnace repair, heating system maintenance, and boiler service for residential heating needs.
Seasonal Maintenance Programs
Annual pre-summer and pre-winter tune-ups to maintain system efficiency and prevent unexpected failures.
Emergency Repair Services
Same-day technician dispatch for system failures, with availability to handle urgent situations.
System Diagnostics & Troubleshooting
Accurate problem identification using experienced technicians familiar with the specific system history.