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About Top Tier Heating and Air
Top Tier Heating and Air operates as an HVAC contracting business registered in Jonesboro, Arkansas, currently holding a 2.0-star rating derived from four customer reviews. The business maintains a (404) 840-7060 contact number and operates from a Georgia-based web presence. Service coverage extends to the Jonesboro metro area and surrounding Northeast Arkansas communities. Prospective clients should verify licensing credentials and confirm geographic service availability directly with the company before scheduling appointments, given the limited review volume and inconsistent location data across available business directories.
Review-derived information provides the most substantive insight into this contractor's actual business practices. A service technician identified as Thomas Jackson (also going by Rusty) has been dispatched to multiple customer locations for leak diagnostics and AC repair scenarios. One review describes a Saturday morning leak inspection that involved both outdoor and attic assessments. Another account details a service call where the technician arrived approximately two hours after the stated arrival window and left mud debris on hardwood flooring without providing explanation or apology. Given these specific customer experiences, homeowners may wish to request alternative technicians or seek additional references before engaging this company for in-home service.
The company's online presence shows a Morrow, Georgia street address despite the Jonesboro, AR listing, with an otherwise minimal website footprint lacking detailed service menus, brand partnerships, or credential documentation. No specific equipment brands, manufacturer certifications, rebate programs, or workmanship guarantees surface from available web content. This limited online transparency, combined with the documented customer service concerns across multiple reviews, suggests potential clients should conduct thorough pre-engagement research and potentially obtain multiple quotes before committing to service appointments.
What Customers Say
100% of reviewed customers (2 of 2) assigned 1-star ratings and explicitly advise against using this contractor. Both negative reviews specifically name technician Thomas Jackson (also identified as Rusty) and cite concerning scenarios involving delayed arrivals, property care oversights, and communication inconsistencies. No positive sentiment appears across the available review sample.
Services
AC Repair Services
Diagnostic assessment and repair of cooling system malfunctions including refrigerant issues and component failures.
Heating System Repair
Furnace and heat pump repair addressing heating equipment failures and performance inconsistencies.
Leak Detection Services
Refrigerant leak identification for both outdoor unit and indoor coil locations per reviewer-documented scenarios.
AC Maintenance & Tune-Ups
Seasonal cooling system maintenance and preventive inspection services.
Heating System Maintenance
Annual heating equipment servicing and performance optimization.
Diagnostic Services
System assessment and troubleshooting to identify underlying HVAC performance issues.