Lennox Stores (Parts Plus)

Lennox Stores (Parts Plus) operates as a Heating equipment supplier in Little Rock with a 3.3-star rating drawn from 12 customer reviews. This location functions primarily as a wholesale distributor serving licensed HVAC contractors and service companies, though some homeowners have reported difficulty obtaining parts directly. The storefront maintains standard business hours Monday through Friday from 7:30 AM to 4:30 PM and is closed on weekends. Deb Pyland, who owns Seark Heating and Air in Pine Bluff, has called this location her go-to parts source, praising the staff for going above and beyond whenever she calls. Jordan Karasek mentioned using this location in October 2024 for recycling old mercury thermostats, noting the dedicated bin up front.

What distinguishes this Little Rock location is its status as an authorized Lennox parts supplier and its contractor-only distribution model. The store carries genuine Lennox components and replacement parts specifically designed for residential and light commercial systems. Jeremiah Webb of Webb Heating and Air has cited trusting the brand reputation and product quality here. However, potential customers should note this is not a retail showroom for walk-in homeowners, it operates as a trade-only supplier where parts purchases are reserved for licensed HVAC professionals. The mercury thermostat recycling program visible on-site demonstrates environmental responsibility uncommon among standard supply houses.

Customer experiences at this location reveal starkly different outcomes depending on whether buyers are homeowners or licensed contractors. H Tan gave five stars specifically for the consistently friendly and knowledgeable staff who help navigate complex part identification. Conversely, Zachary Dennis reported being turned away when seeking a part as a homeowner, told the business only sells to HVAC companies. Jeff Pruniski expressed frustration over holiday-weekend closures during freezing December weather when his mother's heating failed. These accounts suggest homeowners seeking repairs should arrive with a contracted HVAC company's authorization or phone number in hand.