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About Massanelli Heat & Air LLC
Massanelli Heat & Air LLC serves residential and commercial clients throughout Little Rock, Arkansas, holding a 4.8-star average rating across 103 customer reviews. The contractor handles heating and cooling system repairs, installations, and maintenance for homes and businesses in the capital city region. Customers note the company accepts home warranty work and provides service calls for refrigerant recharges, compressor replacements, and indoor coil repairs.
The company operates primarily through Facebook as an online presence, with customers reaching out directly by phone for service scheduling. Without manufacturer certifications or specialty brand partnerships documented in available materials, the contractor focuses on general heating and cooling system services rather than exclusive dealer arrangements or advanced indoor air quality installations.
One reviewer, Thomas Story, documented a multi-year experience with the company involving multiple service calls for a residential AC system. The system required several repairs including compressor replacement, indoor coil restriction fixes, and refrigerant recharges across visits in 2023 and 2024. Another customer, April B., reported a positive experience citing professional conduct, effective communication, and arrival timing as promised. These contrasting accounts represent the range of experiences documented in the company's review history.
What Customers Say
Of 2 detailed reviews, one customer gave 5 stars citing professional communication and on-time arrival, while another gave 1 star after experiencing repeated AC failures across multiple summers despite multiple repair visits. The negative review documents a pattern of refrigerant recharges and component replacements that did not resolve the underlying issue.
Services
AC Repair
Diagnoses and repairs cooling system failures including compressor issues, refrigerant leaks, and coil problems.
Heating Repair
Services heating systems to restore functionality when units fail to produce warm air.
AC Installation
Installs new central air conditioning systems for residential and commercial properties.
Heating Installation
Provides new heating system installations for replacement or new construction projects.
Preventive Maintenance
Performs system tune-ups to maintain heating and cooling equipment efficiency.
Refrigerant Services
Recharges refrigerant levels and addresses leaks in AC systems per EPA guidelines.
Home Warranty Service
Accepts service calls from home warranty companies for covered repairs on HVAC systems.