Diamond State Heat and Air
Is this your business?
Verify your details, earn a verified badge, and start getting customer inquiries. Takes about a minute by phone.
Claim This Business FreeClaiming is free. Featured placement is optional, $99/mo.
About Diamond State Heat and Air
Diamond State Heat and Air has earned a 4.8-star average across 21 customer reviews while serving homeowners throughout North Little Rock and surrounding Arkansas communities. The contractor maintains extended availability, operating seven days a week from 7 AM to 10 PM, including weekends. Reviews indicate the owner responds personally to customer concerns, a practice that has produced both corrective callbacks and strong referrals from satisfied clients.
The owner Charlie has built a reputation for stepping in when other contractors leave problems unresolved. One reviewer credits him with correcting another company's errors at no charge and then helping her hold that firm accountable for its mistakes. The team demonstrates similar integrity when sourcing replacement units, securing equipment on a Sunday afternoon during sleet and snow to restore heat for a homeowner with elderly family members and pets.
Royce arrived at 7:30 AM the morning after Jessica Johnson called Charlie about a heating failure. He confirmed the old unit required replacement, arranged space heaters to keep her family warm, and had a new system installed by 2 PM that same day. Technician Jason impressed Eric Pachosa during a rainstorm, arriving on time and working professionally throughout the service call. Angela in the office walked customers through financing options, describing payment plans clearly and courteously.
What Customers Say
All four positive reviews name specific technicians or staff members, with Charlie mentioned in two of them for corrective and emergency response work. Emergency service appears in three of five reviews, including weekend and early-morning callouts. The single negative review cites slow communication and delayed parts during a warranty repair, a concern not raised by any satisfied customer.
Working Hours
| SundayToday | 7 AM–10 PM |
| Monday | 7 AM–10 PM |
| Tuesday | 7 AM–10 PM |
| Wednesday | 7 AM–10 PM |
| Thursday | 7 AM–10 PM |
| Friday | 7 AM–10 PM |
| Saturday | 7 AM–10 PM |
Services
AC Repair and Service
Diagnostic inspection and repair of cooling systems, including repairs performed for customers after other contractors failed.
Heating Repair and Installation
Emergency heating restoration and full unit replacement when an existing system fails beyond cost-effective repair.
Preventive Maintenance
Tune-ups and system checks to extend equipment life and catch developing problems before they become emergencies.
Same-Day Emergency Service
Rapid response to heating and cooling failures, including weekend and holiday emergency callouts.
Warranty-Company Repairs
Coordination with third-party warranty providers to complete covered repairs and parts replacements.
Financing Assistance
Office staff explain available payment plans to help homeowners manage repair and replacement costs over time.