Lennox Stores (Parts Plus)

Heating equipment supplier
4.4(22 reviews)
5322 Hailey Ave, Springdale, AR 72762
Lennox Stores (Parts Plus)

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About Lennox Stores (Parts Plus)

Lennox Stores (Parts Plus) operates in Springdale, Arkansas as an authorized Lennox dealer and heating equipment supplier. With a rating of 4.4 stars across 22 customer reviews, the parts store serves both contractors and homeowners from its location in Springdale, providing access to Lennox heating and cooling equipment along with necessary components for repairs and installations. The store maintains standard business hours Monday through Friday from 7:30 AM to 4:30 PM, closed on weekends.

What distinguishes this Springdale location is its connection to the broader Lennox distribution network and the experienced staff who understand HVAC equipment inside and out, as noted in multiple five-star reviews. Reviewers specifically commend the team's knowledge of both older and newer Lennox systems, with one customer describing them as a top sales department for high-efficiency equipment. However, prospective residential customers should note that the store primarily serves contractors, and some homeowners have reported being directed to other locations for parts availability.

Customer experiences highlight specificteam members who deliver exceptional service. Chris Goodall, the store manager, receives consistent praise for going above and beyond, assisting customers with research and networking to solve complex problems. Mike and Keryon are noted for maintaining stock of common parts and quickly sourcing uncommon equipment when needed. One reviewer described them as the right people for the job, highlighting their commitment to finding solutions even when items aren't immediately available.

What Customers Say

Five of eight reviewers award five stars, specifically praising staff knowledge and customer service. Three reviewers cite significant concerns, one mentions contractor-only service restrictions, another cites pricing $200 above online rates, and a third describes poor treatment by management. Positive reviews name specificstaff members (Chris, Mike, Keryon) while negative reviews do not name technicians.

Working Hours

SundayClosed
Monday7:30 AM–4:30 PM
Tuesday7:30 AM–4:30 PM
Wednesday7:30 AM–4:30 PM
ThursdayToday7:30 AM–4:30 PM
Friday7:30 AM–4:30 PM
SaturdayClosed

Services

Lennox Equipment Sales

Sales of new Lennox heating and cooling systems, including high-efficiency models for residential and commercial applications.

HVAC Parts Supply

Supply of replacement parts for Lennox and other HVAC systems, with staff working to source uncommon components.

Technical Consultation

Staff provides equipment guidance and research assistance, helping customers identify correct parts and solutions.

Contractor Services

Dedicated services for licensed HVAC contractors, including priority access to parts and equipment.

System Diagnostics Assistance

Help identifying issues with existing HVAC systems and determining appropriate repair or replacement options.

Frequently Asked Questions