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About Backus Heating & Air LLC
Backus Heating & Air LLC serves Flagstaff and the surrounding northern Arizona region as a residential HVAC contractor with a 4.7-star average rating drawn from 12 customer reviews. The company operates out of Flagstaff and provides heating and cooling services to homeowners in this mountain community. Technicians at Backus Heating & Air LLC handle common system issues including furnace malfunctions, air conditioning installations, and heat pump repairs.
Multiple reviewers specifically praise the company's pricing transparency and honest approach to diagnostics. Customers note that technicians take time to explain options rather than immediately recommending expensive replacements. The business has handled situations where homeowners were quoted massive replacement costs by other companies, only to have Backus resolve the underlying issue with a far more modest repair.
Customers describing their interactions with the technicians named Brad and Brent report specific positive outcomes. One reviewer recounts how Brad arrived within 90 minutes during a heating emergency and solved the problem quickly. Another describes Brad as the technician who corrected poor installation work from a previous contractor on a mini-split system. A third mentions the team provided multiple replacement options with complete cost information, allowing an informed decision.
What Customers Say
Twelve reviewers give an average 4.7 stars, with all six featured reviews awarding five stars. Five reviewers specifically name Brad or Brent as the technician providing service. Multiple customers mention emergency response times under two hours and praise the company's honest, no-pressure approach to diagnostics and pricing.
Services
Furnace Repair & Maintenance
Diagnosing and repairing heating system failures, including emergency same-day service for cold weather emergencies.
Air Conditioning Installation & Replacement
Installing new AC units and replacing older systems with various options and upfront pricing provided.
Heater Repair & Service
Repairing residential heating systems with rapid response times reported by multiple customers.
Mini-Split System Repair
Fixing issues with ductless mini-split systems, including correcting problems from previous improper installations.
HVAC Diagnostics & Second Opinions
Evaluating system issues and providing honest assessments, with reviewers noting the company avoids unnecessary replacements.