Roger's Custom Heating & Cooling

Roger's Custom Heating & Cooling has built a strong reputation in Flagstaff, AZ, earning a 4.6-star rating across 10 customer reviews. The locally-owned contractor specializes in residential heating and cooling systems, serving homeowners throughout the Flagstaff area. Multiple reviewers specifically mention the company's responsiveness and local expertise, with customers noting Roger himself handles estimates and oversight of service calls.

What distinguishes Roger's Custom Heating & Cooling is their commitment to transparent communication and quality workmanship. Reviewers consistently praise the team for explaining issues thoroughly as work progresses and providing detailed diagnoses rather than simply completing repairs. The company handles complete system replacements, including older furnace upgrades and new AC installations, with one reviewer noting a 30+ year old gas furnace was professionally replaced.

Customer stories from reviews highlight the team's reliability during stressful situations. Dan Penoff described how Ramon and Chris arrived early for his furnace and AC installation, working with precision he compared to a 'finely tuned machine.' When a thermostat configuration issue arose after hours, Roger responded to text messages promptly and arrived early the next day to resolve it, despite the thermostat being customer-supplied. Leona reported her heating issue was fixed within hours, restoring warmth to her home quickly. Carter Roberts praised the technician for completing a thorough job and solving an ongoing problem with an excellent solution.