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Claim This BusinessAbout Arctic Fox Air Conditioning and Heating
Arctic Fox Air Conditioning & Heating, LLC has served Glendale, Peoria, and Surprise homeowners since 2010, earning a perfect 5.0-star rating across 29 reviews. The family-owned company holds Arizona ROC #246065 and staffs licensed technicians who install, repair, and maintain air conditioning, heating, and water heating systems across the West Phoenix metro. Misti handles scheduling and customer communication from the office, while co-owner Heath manages service delivery and technical strategy in the field. The company operates Monday through Saturday, 8:00 am to 6:00 pm, with after-hours emergency availability for urgent breakdowns that cannot wait for a standard appointment.
The contractor sets itself apart with a job-based pricing model, charging a flat rate per project rather than an hourly wage. This structure eliminates the financial incentive to linger on a repair, and allows technicians to take the time a fix demands without a ticking clock on the invoice. The company posts clear pricing before beginning work and confirms customer approval before any additional parts or procedures are authorized. Emergency service calls are accepted outside regular hours, and evaporative cooler installation and maintenance are offered as an energy-efficient alternative to conventional air conditioning for homes suited to that cooling method.
Reviewers repeatedly name technician Tim as arriving early, diagnosing honestly, and refusing to recommend repairs he did not consider necessary. Customer Brian Link described a summer afternoon emergency where his wife called and the office pulled a technician off another job to reach the house within the hour, with Tim arriving a full two hours ahead of the promised window. Michael Faulkner, a customer for 14 years across two residential properties and one commercial property with 17 AC units, credited Heath with a preventive repair strategy that has avoided unnecessary replacements across a total of 21 air conditioning units. McCools Pools reported Heath provided a professional recommendation they described as fair and preventive rather than an upsell, and the system has operated without incident since the visit.
What Customers Say
Twelve of 29 reviewers explicitly credit technicians with arriving early or outside the promised time window, and nine of those same reviewers note that no unnecessary repairs were proposed. All 29 reviews carry a 5-star rating, with 11 naming either Heath or Tim specifically as the technician on site. Three reviewers mention the job-based pricing as a reason they chose to re-engage the company for future service.
Services
Air Conditioning Repair & Replacement
Diagnosed and corrected AC failures, capacitor replacement, refrigerant adjustments, and full system replacement when repair is no longer cost-effective.
Heating System Repair & Replacement
Furnace and heat pump diagnosis, repair, and replacement to restore warmth during Arizona winter months and shoulder-season temperature swings.
Water Heater Installation & Repair
Gas and electric water heater installation, element replacement, and tank repair for both traditional storage and tankless configurations.
Evaporative Cooler Installation & Service
Whole-house evaporative cooler installation, pad replacement, and pump service for energy-conscious homeowners in arid desert climates.
Annual AC Maintenance Programs
Scheduled filter replacement, coil cleaning, refrigerant level checks, and component inspections designed to reduce summer emergency calls and extend equipment lifespan.
Emergency After-Hours Service
Technician dispatch outside standard business hours for complete AC failures, gas heating leaks, or water heater ruptures that cannot wait until the next business day.