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Claim This BusinessKing Charles Plumbing & Air Conditioning has earned a perfect 5-star rating across 642 homeowner reviews in Surprise, Arizona, establishing itself as a trusted name for both plumbing and climate control services. The company maintains weekday availability from 7 AM to 7 PM with Saturday hours extending to 5 PM, ensuring residents of Surprise and neighboring communities can access professional assistance when household systems fail. Reviewers consistently commend the dispatch speed, with technicians frequently arriving at homes within hours of the initial call, sometimes the same day, sometimes within 2-4 hours, demonstrating a commitment to resolving urgent issues promptly for homeowners across the West Valley.
Customer feedback reveals a team of named technicians including Mason, Brian, and Andre who bring specialized skills to each service call. Robert Smith described watching a technician install a new hot water heater in just over an hour after diagnosing a failing unit, while Stephen Lea detailed how Brian repaired a shower control valve that had left an entire house without water, completing the work within one afternoon alongside a clear explanation of the repair process. William Steffen noted a technician arrived within two hours to replace a garbage disposal, completing the installation efficiently. These scenarios illustrate a contractor that dispatches knowledgeable workers rapidly rather than scheduling days-out appointments typical of larger companies.
All 642 reviews award 5 stars, indicating consistent satisfaction across service types. Five reviewers specifically mention same-day or within-hours dispatch, with two customers noting arrival times under four hours for water heater and garbage disposal emergencies. Technicians Mason, Brian, and Andre are named across multiple positive reviews, suggesting a stable team of experienced service professionals.
| Sunday | Closed |
| Monday | 7 AM–7 PM |
| Tuesday | 7 AM–7 PM |
| Wednesday | 7 AM–7 PM |
| ThursdayToday | 7 AM–7 PM |
| Friday | 7 AM–7 PM |
| Saturday | 8 AM–5 PM |
Same-day installation of new water heaters. Technicians arrive with units stocked on their service trucks for rapid replacement.
Fast diagnosis of leaks, valve failures, and pipe issues. One reviewer described a technician explaining repair risks before proceeding.
Replacement and hookup of garbage disposals. Completed within hours of the service call with proper connection.
Repair of control valves that affect entire household water supply. Technicians assess damage and complete installs promptly.
Air conditioning diagnostics and repairs. Technicians carry common parts on trucks for quick service.