Sorensen Heating and Cooling

Sorensen Heating and Cooling has operated continuously in Surprise, Arizona since 2007, making it one of the longer-tenured family-owned HVAC contractors serving the West Valley. The company holds dual ROC licenses, 328927 for commercial work and 230935 for residential, alongside full liability insurance and BBB A+ accreditation. Currently rated 4.9 stars across 29 verified Google reviews, the business maintains a service covering Surprise, Peoria, Glendale, Goodyear, Avondale, Buckeye, Sun City, and the broader North Phoenix metro. Their standard hours run 6 AM to 8 PM daily, with 24/7 emergency response available for both residential and commercial clients.

What distinguishes Sorensen from neighboring contractors is the no-commission compensation structure for technicians. Since their techs receive salaries rather than commissions, the company explicitly states they recommend only what customers actually need, no upselling pressure. They service all major equipment brands including Trane, Carrier, Lennox, York, Rheem, Goodman, and Mitsubishi, and maintain EPA 608 certification for refrigerant system work. The business offers preventive maintenance contracts with priority emergency scheduling, and their website references a 4-hour commercial response target alongside a 2-hour residential target for urgent calls.

Reviewers repeatedly mention technician Alex by name, with one homeowner describing a challenging AC pan leak repair located in the attic that Alex dedicated significant time to solving. Multiple customers note Alex kept them informed throughout the entire diagnostic process and explained their options before work began. Another reviewer mentions seasonal maintenance visits where Sorensen technicians found their aging units still in fine working order rather than pushing premature replacements. The consistency of named technician mention suggests customers develop ongoing relationships with specific techs rather than encountering different dispatchers each time.