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Claim This BusinessSMW Refrigeration and Heating, LLC has served the Phoenix metropolitan area for over two decades, building a reputation across Tempe, Gilbert, Chandler, and Mesa as a trusted residential climate control specialist. With 1,366 verified customer reviews yielding a 4.8-star average, the company fields multiple installation crews capable of handling simultaneous system replacements. Operating hours stretch from 7 AM to 7 PM on weekdays with Saturday availability, the company dispatches technicians who arrive in marked vehicles wearing company identification.
What distinguishes SMW from regional competitors is their wholesale-access pricing model coupled with factory-trained installers. As a Trane authorized dealer, the company sources equipment through contractor-only distribution channels, translating to direct savings for homeowners on heat pump and conventional split systems. Their installation teams include certified specialists in indoor air quality solutions, and every new system undergoes a post-installation vent check and operational walkthrough with the customer. The company backs all workmanship with a dedicated service guarantee.
Three reviewer testimonials specifically name installation technicians who went beyond standard expectations. Victoria salemme described Wayne as her primary contact who guided her through unit selection and secured next-day scheduling during a summer heat wave. Drew B. recounted JoJo and Jose replacing an upstairs AC unit while proactively securing a loose disconnect box and applying silicone sealing without being asked. Tim Nyland praised Kolton Weckstein for coordinating a three-system replacement completed in a single day, with crews protecting flooring and removing all packaging debris.
Five-star ratings dominate the review corpus, with 1,366 reviews averaging 4.8 stars. Installations represent the most frequent review topic, with customers repeatedly mentioning same-day scheduling, floor protection protocols, and post-installation cleanup. Three negative reviews reference pricing concerns, while the majority cite diagnostic expertise and technician professionalism as primary satisfaction drivers.
| Sunday | Closed |
| Monday | 7 AM–7 PM |
| Tuesday | 7 AM–7 PM |
| Wednesday | 7 AM–7 PM |
| ThursdayToday | 7 AM–7 PM |
| Friday | 7 AM–7 PM |
| Saturday | 8 AM–4 PM |
Full removal of aged heat pump or split systems and installation of new equipment with post-installation vent verification and operational walkthrough.
Consultation, equipment selection guidance, Same-day scheduling, and professional installation for new residential cooling systems.
Technician-assisted programming of new smart thermostats with system-wide calibration and customer instruction.
Evaluation of filtration needs and IAQ solutions for residential applications, including vent check and airflow verification.
System diagnostics, refrigerant level verification, and performance optimization for existing residential HVAC equipment.