Reserve at Chino Hills
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Claim This BusinessAbout Reserve at Chino Hills
Reserve at Chino Hills is an apartment community in Chino Hills, California, earning a 4.1-star rating from 244 reviews. The property operates under Decron Properties and maintains standard weekday and weekend hours from 9 AM to 6 PM. Located in the San Bernardino County city of Chino Hills, the community attracts residents seeking relatively affordable housing options within Southern California's competitive rental market.
The Reserve at Chino Hills offers residents amenities including a fitness center, unit floor plans ranging from one to three bedrooms, and an online application process through its website. The property features a community atmosphere with managed common areas, though online reviews indicate the fitness equipment has experienced reliability issues, with treadmill availability fluctuating during resident tenure.
Residents have reported varied experiences with the management team, with some highlighting positive interactions with staff members who provided thorough property tours and addressed tenant concerns. Maintenance requests have received timely responses in several cases, though the leasing process using AI-assisted identity verification has caused delays for some applicants, particularly when physical appearance differs from ID documentation.
What Customers Say
244 reviews yield a 4.1 average rating, with 3 reviewers specifically naming staff members Kristal, Jonathan, and Alexander positively, while 2 reviewers cite issues with gym equipment reliability and the AI-assisted leasing verification process.
Working Hours
| Sunday | 9 AM–6 PM |
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| FridayToday | 9 AM–6 PM |
| Saturday | 9 AM–6 PM |
Services
Apartment Leasing
Rental units available with online application submission and property tours.
Fitness Center
On-site gym equipment for resident use, though equipment availability has been inconsistent per reviews.
Maintenance Services
Staff responds to resident repair requests, with some positive reviews noting timely completions.
Floor Plan Options
Multiple unit layouts available, ranging from one-bedroom to three-bedroom configurations.
Online Rent Payment
Residents can access payment portals through the property website for rent transactions.
Community Amenities
Common areas and amenities for resident use as listed on the property website.