Proco Refrigeration

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About Proco Refrigeration
Proco Refrigeration operates as a family-owned HVAC contractor serving Chula Vista and surrounding San Diego County communities. The business, owned by Alejandro Ortega, maintains round-the-clock availability seven days a week, reflecting a commitment to emergency response for both residential and commercial customers. With a 3.0-star average across six customer reviews, the company attracts clients seeking personalized service over corporate-scale operations. The combination of after-hours accessibility and owner-level involvement distinguishes Proco from larger competitors who delegate emergency calls to dispatch systems.
Based on available customer accounts, Proco Refrigeration handles ice machine repairs and commercial refrigeration systems as core service areas. Reviewers specifically mention restaurant equipment servicing, indicating experience with food-service industry clients whose operations depend on functional cooking and cooling apparatus. The single-owner structure means Alejandro Ortega typically performs diagnoses and installations personally, allowing direct communication between technician and client throughout a job.
What Customers Say
Three of six reviewers award five stars, with both Ruele Sentoni and Vanessa Delgado highlighting professional conduct and reliable outcomes. The sole one-star review from Stephanie Madrid describes a disputed ice machine repair that resulted in a BBB complaint, bringing the overall average down despite multiple positive experiences.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| WednesdayToday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Ice Machine Repair
Diagnosis, parts ordering, and installation for commercial and residential ice production equipment
Commercial Refrigeration Service
Cooling system maintenance for restaurants and food-service businesses requiring operational reliability
Preventive Maintenance
Regular servicing to extend equipment lifespan and prevent unexpected failures
Emergency HVAC Response
24-hour availability for urgent heating and cooling issues affecting homes and businesses
Equipment Installation
New unit installation featuring knowledgeable guidance on proper sizing and operation