Johnstone Supply

Johnstone Supply operates as a heating equipment supplier in Livermore, California, serving the Tri-Valley region including Dublin, Pleasanton, and surrounding Alameda County communities. The business holds a 4.3-star rating compiled from 18 customer reviews, reflecting a generally positive reputation among both professional contractors and retail customers who have engaged with their showroom. Their Livermore location maintains standard weekday hours from 7 AM to 5 PM, closed on weekends, and can be reached directly at (925) 667-4670 for equipment inquiries and supply orders.

This supplier distinguishes itself through a contractor-focused distribution model that prioritizes professional HVAC technicians as primary clients. Multiple reviewers highlight their willingness to handle special and custom orders that larger chain suppliers often decline, with one customer specifically praising their patience compared to competitors who rush callers off the phone. The Livermore showroom maintains clean, well-stocked display floors with competitive pricing on equipment ranging from standard residential components to more specialized HVAC technology.

Customer feedback identifies several team members who consistently receive recognition for service quality. Jack, mentioned across multiple reviews, is described as knowledgeable, friendly, and professional with a strong willingness to assist with custom orders. Reviewers also call out Rick for excellent customer service at the Livermore branch, while others note Tony, Krystal, and additional staff demonstrate consistent professionalism and attention to detail over multi-year working relationships. One negative review describes a scenario during extreme heat when the supplier declined a retail sale due to their contractor agreement policy, referring the customer to their Dublin location instead.