Turbo Air

Turbo Air operates as a commercial refrigeration equipment provider serving the Long Beach business community from their Southern California corporate office. With a rating of 2.5 stars across 40 customer reviews, the company specializes in evaporator units, refrigerated display cases, and walk-in cooling systems for restaurants, grocery stores, and food service operations. Their standard business hours run Monday through Friday from 7:30 AM to 4:30 PM, with the phone line available during those windows for ordering parts and discussing equipment needs.

The company manufactures and distributes commercial refrigeration equipment directly to businesses rather than providing on-site residential HVAC repair services. Customers report purchasing units including the mur-48-n refrigerator model and packaged terminal systems. However, multiple reviewers describe significant challenges with warranty claims, difficulty obtaining replacement parts, and communication breakdowns when equipment experiences problems. The business appears to operate primarily as a distributor rather than a full-service contractor offering installation and repair crews.

Reviewers detail several frustrating experiences with Turbo Air's customer service. Thomas D. describes waiting five days for shipment of in-stock parts after placing an order and receiving what he characterizes as dismissive responses from staff. Edmund McNamara spent weeks attempting to source a replacement evaporator coil, ultimately being transferred between multiple departments and an outside company without resolution. A reviewer named Spencer Hess reports a new packaged unit failing to operate when temperatures exceed 90 degrees, with customer service refusing to send a technician without charging the customer for the visit.