Avila Appliances

Avila Appliances has operated from Los Angeles since 1999, according to state contractor records, earning a 3.6-star average across 25 verified Google reviews. The family-owned shop handles appliance sales and on-site repair throughout the greater Los Angeles area, including neighborhoods such as Glendale, Pasadena, and Burbank. Technicians carry certifications for major brands and provide estimates over the phone before scheduling a house call. Extended weekday hours through 6:30 PM and weekend availability until 3 PM on Sundays accommodate working homeowners who cannot take time off midweek.

What distinguishes Avila Appliances from dealership service departments is its combined retail and repair model. Customers who purchase used or new units here may qualify for included repair coverage, a perk several reviewers referenced when explaining why they returned for service. The shop stocks common replacement parts for Kenmore, Whirlpool, and Samsung units, allowing technicians to complete most repairs in a single visit rather than ordering components and scheduling a follow-up appointment. This inventory advantage cuts diagnostic turnaround time significantly compared to contractors who must source every part externally.

Reviewers singled out employee Jose by name for his professionalism during washer and refrigerator calls. Meredith Mojica recalled that when her purchased fridge developed freezer airflow problems months after delivery, Jose arrived the same day she called and completed the repair without charge under the store agreement. In contrast, two other reviewers described frustration when a purchased range failed within the warranty period and callbacks went unanswered for days. These diverging experiences suggest that response times and accountability vary depending on workload and staffing on any given week.