Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout Pacific Heating & Air Conditioning
Pacific Heating & Air Conditioning operates as a full-service HVAC contractor serving the New York metropolitan area, including Manhattan, Brooklyn, Queens and Long Island neighborhoods. With nearly a decade of hands-on experience delivering comfort solutions to residential and commercial clients, the company has built a reputation grounded in responsive service and technical expertise. Their 4.9-star rating reflects feedback from 60 verified reviewers, a volume that indicates sustained customer engagement rather than isolated praise. As a family-owned operation, they emphasize personal attention over corporate protocol, promising clients direct access to trained technicians rather than layered customer service representatives.
What distinguishes Pacific Heating & Air Conditioning is their specialization in PTAC units, a niche that many general HVAC contractors avoid due to the technical precision required. They install, repair and maintain equipment from leading manufacturers including Islandaire, Ice Air, Simon Aire, McQuay, Applied Comfort and Suburban. Their service model accommodates both scheduled maintenance and emergency circumstances, maintaining 24/7 availability for urgent calls. The company offers upfront pricing with visible service rates, allowing customers to understand costs before work begins rather than receiving unexpected invoices.
Customer narratives from their review portfolio illustrate the company's approach to service challenges. When a reviewer's elder mother faced a non-functional heater and a previous contractor left the system dismantled, Tim responded quickly, diagnosed the issue and restored functionality within days, enabling out-of-state payment for convenience. Another reviewer described a same-day response during a weekend crisis, with technician Johnny arriving within 30 minutes, completing repairs in three hours without upselling unnecessary services. These accounts highlight their emphasis on efficient problem-solving over extended diagnostics.
What Customers Say
Across 60 reviews, the prevalent theme involves responsive emergency service, with multiple reviewers specifically mentioning same-day or within-hour arrivals. Technicians Tim and Johnny appear repeatedly in five-star accounts, often cited by name. Customers frequently note the absence of pressure tactics or unexpected upselling, with positive sentiment clustering around diagnostic transparency and upfront pricing.
Services
AC Repair & Diagnostics
Honest, professional air conditioning repair and diagnosis for Los Angeles residential customers.
AC Installation
New AC system installation for LA area homes with honest equipment recommendations.
Heating Service
Furnace and heating system service throughout Los Angeles.