Stars Appliance Repair

Stars Appliance Repair has built a solid reputation across Los Angeles and Orange County, earning a 4.9-star rating from 84 verified reviews. Founded by a team of licensed technicians who have accumulated seven or more years of experience each, the company specializes in repairing household appliances including dishwashers, dryers, refrigerators, cooktops, ranges, ovens, wine coolers, and ice makers. Their technicians hold state of California certifications and received factory training at authorized technical centers for major manufacturers. This dual credentialing means they can diagnose issues accurately and source manufacturer-approved replacement parts efficiently.

What distinguishes Stars Appliance Repair from competitors is their free service call promotion, which waives the visit fee when homeowners authorize repairs. The company also emphasizes transparency in pricing with reasonable rates and available discounts, plus guaranteed coverage on both labor and parts. They handle post-warranty service work, recognizing that appliances frequently outlive their manufacturer's warranty periods. Additionally, the team provides explanatory guidance to customers about proper appliance operation, helping prevent future breakdowns. Convenient scheduling allows appointments during the workday with the company handling all debris removal afterward.

Several reviewers specifically praised technician Steven for his same-day responsiveness. Barbara Andries called about a non-functioning dishwasher, and Steven arrived within hours, diagnosed the problem rapidly, and completed the repair quickly. Evan David recounted how Steven repaired a decade-old LG dryer, arriving promptly and delivering a fair quote before finishing the job efficiently. For Dear Ngo, technician Stepan identified a failing ice and water dispenser assembly on an LG refrigerator and sourced the necessary components swiftly, completing everything at a reasonable cost. These named technicians receive repeated call-backs from loyal customers who appreciate their professionalism and diagnostic clarity.

Reviewers consistently highlight emergency availability as a defining strength. Four separate five-star reviews mention same-day or within-the-hour arrival times, and every one of those mentions either Steven or Stepan by name. Negative feedback centered on communication gaps following incomplete repairs rather than on pricing concerns.