First Pro Heating & Cooling
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About First Pro Heating & Cooling
First Pro Heating & Cooling holds a perfect 5.0-star average across 34 verified customer reviews in Newport Beach, California. The company operates seven days per week from 7 AM to 9 PM, providing extended availability that accommodates Orange County residents with demanding schedules. Serving Newport Beach and surrounding coastal communities, this contractor has built its reputation on responsive service and transparent communication with homeowners throughout the region.
What distinguishes First Pro Heating and Cooling is its commitment to customer communication and documentation. Multiple reviewers credit the company with proactive text updates including appointment reminders, technician arrival notifications, and estimated arrival times. Technician David Hancock noted his tech contacted him ten minutes before arrival and used shoe covers upon entering, demonstrating attention to household cleanliness during service calls. For duct cleaning appointments, the team provides documented before-and-after photographs, giving homeowners visual confirmation of completed work.
Reviewers consistently highlight rapid response times for both routine service and urgent situations. Ojas Malhotra described receiving text alerts about earlier appointment openings and noted a technician arrived during rainy weather while taking precautions to protect interior floors. After explaining an electrical issue during a service visit, Niki Gingrich reported the technician diagnosed and resolved the problem within a single hour, transforming a potential multi-day ordeal into a same-afternoon solution.
What Customers Say
Every one of the 34 reviews awards 5 stars, with six of those reviewers specifically praising individual technicians by name. Reviewers consistently cite three distinct advantages: proactive communication via text, rapid diagnosis and repair timelines, and respectful entry protocols including shoe covers and floor protection during in-home service calls.
Working Hours
| Sunday | 7 AM–9 PM |
| MondayToday | 7 AM–9 PM |
| Tuesday | 7 AM–9 PM |
| Wednesday | 7 AM–9 PM |
| Thursday | 7 AM–9 PM |
| Friday | 7 AM–9 PM |
| Saturday | 7 AM–9 PM |
Services
Air Duct Cleaning
Comprehensive ductwork cleaning using photographic documentation of system condition before and after service, including thorough debris removal and post-cleaning verification.
HVAC System Maintenance
Preventive maintenance visits for heating and cooling systems, including inspection, cleaning, and performance testing to extend equipment lifespan.
Heat Pump Repair
Diagnostic and repair services for heat pump systems, featuring rapid response times, thorough testing, and replacement part installation with system verification.
Dryer Vent Cleaning
Fire prevention-focused dryer vent cleaning services removing accumulated lint buildup, improving dryer efficiency, and enhancing home safety.
Electrical Troubleshooting
Diagnostic services identifying electrical issues affecting HVAC systems, with resolution times often completing within a single service visit.
Emergency HVAC Response
Same-day and urgent service calls for system failures requiring immediate attention, with proactive arrival notifications and rapid assessment procedures.