Desert Industrial Supply

Desert Industrial Supply operates from a Pasadena location at 626-578-1508, serving contractors and homeowners across the San Gabriel Valley as a pipe and plumbing supplier. The business maintains weekday hours from 6:30 AM to 4:30 PM, Monday through Friday. With 11 customer reviews yielding a 4.2-star average, the supplier has built a mixed but substantive reputation among local buyers. Reviewers mention purchasing water heaters and receiving assistance with specialty products, indicating the business functions as both a trade supplier and a retail option for residential customers seeking plumbing equipment.

What distinguishes Desert Industrial Supply from standard home improvement retailers is its focus on contractor-grade products and personalized sourcing. Multiple reviewers note that staff will locate difficult-to-find items and special-order supplies upon request. The business carries water heaters and related hardware, with customers referencing specific equipment purchases. This approach positions the supplier as a resource for projects requiring non-standard components that typical hardware stores may not stock.

Customer experiences reveal the business excels in product knowledge and availability. Chris Solano specifically praises the staff for being knowledgeable and for sourcing products they did not initially carry. Dean Neiswanger highlights both service quality and pricing as exceptional. However, Kevin Haddad describes a dispute over returning a water heater, citing issues with condition-based return policies that differ from big-box store practices. This tension between wholesale-style policies and retail customer expectations represents a notable aspect of the buyer experience.