Hi-5 Appliance Repair

Hi-5 Appliance Repair serves Pleasant Hill and surrounding Contra Costa County communities with a perfect 5-star rating across 152 reviews. The company handles repairs for major household appliances including refrigerators, stoves, dishwashers, and other essential equipment. Customers consistently praise the technician Steve for his transparent communication, fair pricing, and willingness to explain every step of the repair process. The business maintains standard weekday hours Monday through Friday from 9 AM to 5 PM, with same-day availability for urgent situations.

What distinguishes Hi-5 Appliance Repair from competitors is their commitment to homeowner empowerment throughout the repair process. Multiple reviewers mention being allowed to order replacement parts themselves, which often arrived faster than through standard channels. The technician provides detailed price comparisons and recommends whether repair or replacement offers the best value, rather than automatically suggesting the most expensive option. This approach, combined with a 30-day guarantee on workmanship, builds lasting trust with customers who might otherwise feel vulnerable during appliance failures.

Reviewers describe specific scenarios where Steve delivered exceptional service: one customer received a same-day diagnosis for a refrigerator that stopped cooling, with fast scheduling and helpful information about replacement parts. Another homeowner with a six-year-old Viking stove appreciated the patience through troubleshooting and the flexibility to source parts independently. A reviewer noted Steve verified estimates from another company without charge, demonstrating genuine concern for the customer's financial best interest rather than simply securing the job.