Scotty's Plumbing and Heating

Scotty's Plumbing and Heating operates as a dual-trade contractor serving Riverside and the mountain communities of Big Bear City, Big Bear Lake, and Fawnskin. With 19 verified customer reviews averaging 3.7 stars, the company handles both plumbing repairs and heating system installations across this geographically diverse service territory. Reviewers note the team responds to service calls promptly and completes most repairs within the same visit, though pricing transparency remains a point of contention for some clients seeking upfront estimates before work begins.

What distinguishes this contractor is their willingness to tackle uncommon problems in hard-to-service areas. One reviewer described a scenario where the team sourced and installed a replacement heating unit on short notice, ensuring the homeowner had working heat before a winter vacation. Another mentioned the technician resolved a diagnostic puzzle that had stumped previous service providers. The company appears equipped to handle older heating equipment, including units with discontinued components, rather than defaulting to full system replacement.

Customer experiences reveal a mixed picture. Jon described a same-day toilet repair followed by heater diagnostics, with the crew described as personable and professional throughout. However, Mick noted a travel charge to Fawnskin felt unreasonable, and Roger recounted a quote dispute that required multiple phone calls to resolve. A reviewer also mentioned waiting three days for a return visit to correct an improperly installed faucet. These accounts suggest response time is strong, but clear written estimates before work commences may help align expectations.