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About AD Family Plumbing Services
AD Family Plumbing Services serves homeowners and businesses throughout San Francisco and the broader Bay Area, including Oakland and Berkeley. With 19 customer reviews yielding a 4.6-star average rating, the company has built a local reputation centered on responsive service and transparent communication. Reviewers frequently mention working with a technician named Alex, who handles everything from emergency water heater failures to routine installations.
The company distinguishes itself through same-day service capabilities, particularly for urgent situations like tankless water heater failures. Multiple reviewers highlight that Alex completed full replacements within the same day of the initial call, minimizing disruption to households. The team also receives consistent praise for respectful on-site behavior, including thorough cleanup after work is complete and clear explanations of the issues and solutions.
Customer experiences reveal both strengths and challenges. One reviewer described an emergency call where Alex arrived promptly, diagnosed a tankless water heater problem quickly, and handled a complete replacement the same day. Another reviewer, a general contractor who has worked with Alex for years, described him as knowledgeable, skilled, and an excellent communicator. However, some reviews document delays in response time and post-installation issues that remained unresolved after multiple follow-up calls.
What Customers Say
Of 19 reviews, 12 award 5 stars while 3 give 1 star. Positive reviews consistently praise Alex's diagnostic skill, same-day turnaround, and fair pricing. Negative reviews cite scheduling delays and incomplete repairs that required follow-up calls.
Services
Emergency Plumbing Repairs
Immediate response for urgent issues including leaks, clogs, and water heater failures, with same-day service available.
Water Heater Installation & Repair
Service for both traditional and tankless water heaters, including complete replacements handled in a single day.
Leak Detection & Repair
Diagnosis and repair of leaking pipes, tanks, and fittings, including emergency pipe leak situations.
Bathroom Plumbing
Shower and bathroom fixture installation, with one reviewer documenting a full shower installation experience.
Drain Cleaning
Clear clogged drains and address drainage issues, with the team praised for thorough cleanup after work.
General Plumbing Maintenance
Routine plumbing repairs and maintenance services for residential and light commercial properties.