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About Nana
Nana operates as an appliance repair service in San Francisco, California, holding a 3.9-star rating compiled from 99 customer reviews. The business handles repairs across major household appliance categories, serving residential customers throughout the city. Reviewers mention service calls for Electrolux washing machines, dryers, and refrigerators, with some jobs requiring multiple technicians to complete.
The company promotes annual maintenance services for washing machines and dryers, advising homeowners that regular servicing can prevent serious damage from normal wear and tear. This preventive approach appears in customer feedback as a recommendation from service technicians. Several reviews reference same-day or next-day appointment availability, with one customer noting Saturday service after a Friday phone call.
Customers who left detailed reviews describe specific technician interactions. Angela mentioned Sandro arrived in a service van wearing a clean shirt, mask, and booties, performing thorough cleaning and service on two Electrolux washing machines and one dryer. Another reviewer, Carolyn, described a refrigerator repair where two technicians arrived promptly, carefully pulled out the appliance, diagnosed the issue rapidly, and cleaned the work area afterward. A negative review from Rani described frustration with a refrigerator repair that was not completed successfully, with the customer reporting the issue persisted after multiple technician visits and expressing dissatisfaction with customer service follow-up.
What Customers Say
Of 99 reviews, three detailed accounts mention specific technicians: Sandro performed washer and dryer service, two technicians handled a refrigerator repair for Carolyn, and a tech returned multiple times for Rani's refrigerator issue. Positive reviews cite thoroughness and same-day availability, while the single 1-star review describes unresolved problems and poor customer service response.
Services
Washing Machine Repair & Maintenance
Service for washing machines including full maintenance, cleaning, and diagnostic repairs for common issues.
Dryer Repair & Maintenance
Dryer repair and annual maintenance services to prevent wear-related damage and ensure safe operation.
Refrigerator Repair
Refrigerator diagnostic and repair services, with jobs sometimes requiring multiple technicians for complex issues.
Preventive Maintenance Programs
Yearly service recommendations for home appliances to extend equipment life and prevent costly repairs.
Multi-Appliance Service Calls
Ability to service multiple appliances in a single visit, such as washers and dryers in the same household.