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About KoxFix Solutions
KoxFix Solutions operates as an appliance repair contractor serving Santa Clara County and the broader Silicon Valley region, including San Jose, Palo Alto, Cupertino, and 10 additional neighboring cities. The company holds a California contractor license (A50124) and maintains full insurance coverage. With a 5.0-star average rating derived from 97 verified client reviews across Google, Yelp, and Thumbtack, the business has accumulated over 175 total reviews. Operating hours extend from 7:00 AM to 10:00 PM Pacific Monday through Friday, with same-day service availability for most requests.
What distinguishes KoxFix Solutions from regional competitors is factory-level certification to service premium appliance brands including Sub-Zero, Viking, Wolf, Thermador, and Miele. This specialization positions the company for high-end refrigerator, oven, and cooktop repairs that require manufacturer-specific training and genuine components. The warranty structure provides 1-year coverage on parts and 90-day coverage on labor, exceeding typical industry standards. The diagnostic pricing model offers a free evaluation with any completed repair, while declining the repair results in an $85 service call fee.
Customer narratives from reviews reveal consistent service quality and technician dedication. One reviewer described Alex arriving within hours of a same-day request, quickly diagnosing a broken dryer belt, replacing the component, and restoring operation within one hour while cleaning the workspace afterward. Another account noted Alex identifying an additional need for refrigerator coil cleaning during the service visit and adding that work to the repair order without requiring a separate appointment. A third reviewer mentioned the team persisting through a challenging refrigerator and freezer job that encountered setbacks, ultimately restoring full function while catching a developing issue before it escalated.
What Customers Say
All 97 reviewers awarded 5-star ratings, with multiple clients specifically naming technician Alex for his thoroughness and professionalism. Common themes across feedback include clear cost communication, responsive scheduling, and the technician performing unrequested maintenance tasks during service visits.
Services
Refrigerator and Freezer Repair
Cooling system diagnostics, compressor replacement, thermostat repair, and sealed system leaks for all major brands.
Washer and Dryer Repair
Belt replacement, drainage pump repair, heating element service, and motor diagnostics for laundry equipment.
Dishwasher Repair
Pump and motor replacement, spray arm adjustment, drainage troubleshooting, and electronic control board service.
Oven and Stove Repair
Igniter replacement, burner element service, temperature sensor calibration, and convection fan repair.
Microwave Repair
Magnetron replacement, door switch service, turntable motor repair, and control panel troubleshooting.
HVAC Repair
System diagnostics, refrigerant service, thermostat calibration, and heating/cooling component replacement.