Factory Authorized Services
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About Factory Authorized Services
Factory Authorized Services operates as an HVAC contractor in Santa Fe Springs, California. The business holds a 3.8-star rating derived from four customer reviews, providing residential and commercial heating and cooling solutions throughout the greater Los Angeles County area. Service technicians maintain standard business hours Monday through Friday from 8 AM to 5 PM, with weekend availability currently unavailable.
The company website was not accessible at the time of this review, limiting detailed information about specific brand partnerships, certifications, or specialized service offerings. Prospective clients should contact the office directly to inquire about equipment brands carried, warranty partnerships, or any current promotional offers.
Customer feedback reveals divergent service experiences. One reviewer, Outdoors with Nick, documented an emergency repair situation where the operations manager conducted a site assessment but subsequently failed to provide a follow-up quote or return phone communications. Conversely, reviewer Chris Likert awarded five stars and simply noted great service, suggesting positive outcomes for at least some clientele. These contrasting accounts indicate that service quality may vary depending on project scope and timing.
What Customers Say
One of four reviewers reported a negative experience involving communication breakdowns during an emergency repair scenario, while another reviewer awarded five stars citing great service. The split sentiment reflects inconsistent customer experiences.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| SaturdayToday | Closed |
Services
Heating System Repair
Diagnostic and repair services for furnace and heating equipment failures.
Cooling System Repair
Air conditioning repair addressing compressor, refrigerant, and airflow issues.
System Maintenance
Preventive maintenance tune-ups designed to extend HVAC equipment lifespan.
New Equipment Installation
Installation of new heating and cooling systems for residential and commercial properties.
Emergency Repair Services
Priority response to urgent HVAC failures, though same-day availability is not guaranteed.