PACE Supply

PACE Supply operates as a plumbing supply store in Santa Rosa, California, serving both commercial contractors and residential customers across the North Bay region. With a 4.5-star rating from 99 customer reviews, the business has built a reputation for maintaining an extensive inventory and providing knowledgeable counter assistance. The store is open Monday through Friday from 6 AM to 5 PM, with Saturday hours from 8 AM to 12 PM for contractor pickups and special orders.

What distinguishes PACE Supply from standard home improvement retailers is its contractor-focused model. The yard fills early each morning with professional plumbers moving efficiently through their workflow, suggesting strong relationships with local trade professionals. Staff members such as Phillip have been specifically praised for helping homeowners navigate the counter experience with patience and product expertise, even when customers lack technical terminology or plumbing knowledge.

Customer experiences reveal a mix of outcomes. Elizabeth Guerra notes that employees provide useful information even when they cannot fulfill a specific request, while philT monx describes Phillip quickly identifying a needed part from a simple photo and completing the transaction in minutes. Negative reviews from consumers cite ordering errors and product quality concerns, suggesting the business may prioritize its commercial contractor base over residential customers.