Integrity HVAC Co

Integrity HVAC Co has served Thousand Oaks area homeowners since establishing as a licensed HVAC contractor in California. The company currently holds a perfect 5.0-star rating aggregated from 15 client reviews, reflecting a track record of reliable service throughout the region. Owner Rafael Dumas operates the business directly, managing service calls and ensuring every job meets his personal standard. The company maintains active contractor licensure within Ventura County and accepts warranty work from major providers including Fidelity National Home Warranty, handling claims that other service companies decline due to complexity or liability concerns.

What distinguishes Integrity HVAC Co is the owner's willingness to tackle jobs other contractors walk away from. Reviewers document Mr. Dumas navigating slanted Spanish-tile roofs on two-story homes with vaulted ceilings, carrying diagnostic equipment and heavy Freon tanks across surfaces that risk damage to tiles. The company handles both cooling system repairs and furnace diagnostics, resolving equipment failures that require parts procurement and same-day coordination with warranty administrators. Homeowners consistently note the owner's availability outside standard business hours, with documented arrivals after 8PM and work extending into late evening to complete installations and add leak sealants.

Customer reviews paint a clear picture of the service experience. One reviewer describes Mr. Dumas arriving at her home after warranty companies had already declined the job three times, citing the roof angle and tile liability concerns, yet he worked for hours in summer heat to prevent her elderly husband from suffering a heat stroke. Another recounts the owner personally coordinating part procurement, warranty approval, and installation within a single day, then returning after his scheduled day ended to top off Freon and apply leak sealant. A third client notes the owner squeezing into tight attic spaces to assess furnace operation and cleaning up all debris after completing the work.