Sears Appliance Repair

Appliance repair service
4.7(217 reviews)
145 W Hillcrest Dr, Thousand Oaks, CA 91360
Sears Appliance Repair

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About Sears Appliance Repair

Sears Appliance Repair operates in Thousand Oaks, California as a recognized appliance service provider holding a 4.7-star average across 217 customer reviews. This franchise location delivers repair solutions for major household appliances including refrigerators, ovens, washers, and dryers. Technicians arrive in marked service vehicles and provide on-site diagnostics followed by part ordering and installation, typically completing repairs within 48 hours of part delivery. The Thousand Oaks location serves the surrounding Ventura County community with extended hours spanning 7 days from 4 AM to 8 PM.

The company leverages Sears longstanding brand heritage while operating as an independently franchised location. Service technicians maintain manufacturer-level training for diagnosing issues across multiple appliance brands. Evening and weekend availability allows homeowners to schedule repairs outside standard business hours without incurring overtime charges. All service calls include a written diagnostic report and warranty coverage on both parts and labor.

Customer reviews single out technicians Frank and Bernardo for particularly thorough service experiences. One reviewer describes Frank diagnosing an oven issue within minutes of arrival, immediately identifying the faulty component and arranging next-day replacement. Another notes Bernardo solving a refrigerator problem that required navigating the company's appointment system, praising his technical skill while criticizing the scheduling interface. A third review highlights Frank replacing a washer pump efficiently, with the customer noting improved appliance performance.

What Customers Say

Six of seven named reviews award 5-star ratings, with technicians Frank, Bernardo, and Stanislav receiving direct praise for diagnostic speed and professional demeanor. The single 2-star review cites attitude rather than technical ability, while multiple positive reviewers mention scheduling system frustrations, a pattern indicating strong field service quality offset by corporate communication gaps.

4.7 · 217 reviews
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Working Hours

Sunday4 AM–8 PM
Monday4 AM–8 PM
Tuesday4 AM–8 PM
Wednesday4 AM–8 PM
ThursdayToday4 AM–8 PM
Friday4 AM–8 PM
Saturday4 AM–8 PM

Services & Details

Service options

Onsite services

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Offerings

Repair services

Planning

Appointment required

Payments

Credit cards

Parking

On-site parking

Frequently Asked Questions