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Claim This BusinessHagen Plumbing & Heating Inc. has served West Hollywood and surrounding Los Angeles communities for decades, earning a 4.8-star average from 55 verified client reviews. The licensed contractor operates seven days a week with extended weekend availability, providing plumbing and heating services to residents across West Hollywood, Beverly Hills, and Hollywood. Whether fixing a leaking pipe under a kitchen sink or replacing an aging water heater, this family-established crew has built lasting relationships with homeowners who return year after year for honest assessments and reliable repairs.
Customers repeatedly highlight the company's responsiveness when urgency strikes. Reviewers note round-the-clock weekend availability, with one customer reaching out on a Saturday and speaking directly to Jon, who scheduled a Monday visit and arrived precisely on time. Another reviewer credits Andrew with diagnosing a furnace malfunction that the gas company could not resolve, restoring hot water quickly during what appeared to be a stressful situation. These hands-on interactions suggest a contractor willing to answer calls personally rather than routing inquiries through automated systems.
The positive testimonial collection reveals consistent themes of technical competence and transparent dealings. Alexandre describes Hagen as family, citing trustworthiness and fair pricing over a multi-year relationship. Art received excellent service but wishes the invoice had itemized labor versus parts, indicating room for clearer billing practices. A lone 1-star complaint references unpaid invoices for work allegedly never authorized, a dispute that remains unresolved in public records. Across eight reviews, six carry 5-star ratings, suggesting the majority experience the quality Hagen projects.
Six of eight reviewers assign 5 stars, with recurring praise for 24/7 weekend availability and same-day responsiveness. Negative sentiment centers on a billing disagreement rather than service quality. Customers consistently name technicians Andrew and Jon, highlighting personal accountability rather than anonymous dispatch.
| Sunday | Open 24 hours |
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| ThursdayToday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | Open 24 hours |
Installs and swaps out conventional and tankless units. One review documents a smooth replacement restoring hot water the same day.
Diagnoses and fixes gas furnaces and forced-air heating. Technicians have resolved issues the utility company could not troubleshoot.
Replaces faulty valves and patches leaking pipes. Documented case shows immediate hot-water restoration after a valve swap.
Available 24 hours Saturday and Sunday, with phone answered on weekends for urgent calls requiring immediate attention.
Handles routine repairs, fixture upgrades, and ongoing maintenance for residential clients across multiple West Hollywood neighborhoods.