Custom Air Systems, Inc.

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About Custom Air Systems, Inc.
Custom Air Systems, Inc. operates as a Lennox Network Dealer in Bridgeport, Connecticut, maintaining a 3.1-star rating across 23 customer reviews. The contractor offers heating and cooling services including furnace repair, furnace installation, air conditioning repair, and air conditioner installation. Operating hours span Monday through Friday from 8 AM to 4:30 PM, with weekend availability listed as closed. The business participates in the Energize Connecticut heat conversion program, providing eligible Connecticut homeowners access to state-sponsored efficiency upgrades.
This contractor distinguishes itself through several key partnerships and offerings. As a Lennox Network Dealer, they have access to Lennox-branded heating and cooling equipment, including residential furnaces and air conditioners. The business offers financing options for customers seeking to spread equipment costs over time. Website inquiry forms include service request functionality, allowing homeowners to initiate contact for diagnostic visits or installation estimates.
Customer reviews document specific service experiences that prospective clients may find instructive. Lawrence Zlatkin described challenges with a high-end system installation that never achieved proper function, noting the contractor could not determine why the system failed to operate as intended and declined to coordinate directly with Lennox regarding the original controller failure. Rosalie Day recounted participation in the Energize CT heat conversion program, citing a 45-day delay before permitting initiation that resulted in an extended period without heating, along with incomplete gas meter connection requiring multiple return visits. Gabrielle Flanigan referenced a five-year period with non-functional AC units that required replacement with Mitsubishi equipment after the original Midea units were discontinued.
What Customers Say
All three fully-detailed reviews in the dataset award 1-star ratings, collectively describing incomplete installations, communication failures, and equipment that failed to function as intended. The 3.1-star average across 23 reviews suggests mixed experiences, with negative feedback frequently citing missed appointments, delayed project timelines, and post-installation operational problems.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–4:30 PM |
| Tuesday | 8 AM–4:30 PM |
| Wednesday | 8 AM–4:30 PM |
| Thursday | 8 AM–4:30 PM |
| Friday | 8 AM–4:30 PM |
| Saturday | Closed |
Services
Furnace Repair & Maintenance
Diagnostic services and tune-ups for residential furnace systems, addressing operational failures and performance issues.
Furnace Installation
New high-efficiency furnace installation, including participation in Connecticut state efficiency programs.
Air Conditioning Repair
Repair services for residential cooling systems; Gabrielle Flanigan's review documents multi-year repair attempts.
Air Conditioner Maintenance
Preventive maintenance services for AC units to maintain operational efficiency.
Air Conditioner Installation
New AC system installation, including replacement of older units with updated equipment.
Heat Conversion Program Installation
Energize Connecticut-qualified high-efficiency heat system conversions for Connecticut homeowners.
Financing Options
Payment plans available for qualified homeowners to spread equipment costs over time.