Service Stars
Is this your business?
Verify your details, earn a verified badge, and start getting customer inquiries. Takes about a minute by phone.
Claim This Business FreeClaiming is free. Featured placement is optional, $99/mo.
About Service Stars
Service Stars is an HVAC contractor based in Danbury, Connecticut, serving the greater Danbury area and surrounding communities. With a near-perfect 4.9-star rating across 1,475 reviews, the company has built a strong reputation for residential heating and cooling services. The business operates seven days a week from 7:30 AM to 10 PM, providing flexible scheduling for homeowners throughout the region. While the company specializes in HVAC work, reviewers also mention Service Stars handling plumbing and electrical projects, indicating a broad service capability.
What distinguishes Service Stars from many regional contractors is their commitment to transparent communication and customer education. Multiple reviews highlight that technicians take time to explain repairs, discuss costs, and present options before proceeding with work. The company appears to prioritize same-day or next-day availability, with one reviewer noting staff proactively offered an earlier appointment when a cancellation became available. This responsiveness, combined with consistent high-quality workmanship cited by both homeowners and trade professionals who have worked alongside their team, creates a service experience that emphasizes partnership over simple transaction.
Homeowners who have called Service Stars describe specific scenarios where the team delivered. Connie noted Kevin, Justin and their crew included her in every decision during a new system installation, completing the job with careful cleanup. Ginny Merwin mentioned Michael arrived on time, explained all costs upfront, and resolved plumbing issues while maintaining politeness throughout. Richard Reid described Mike as extremely knowledgeable, clearly explaining repair and replacement options. Mark Sikora credited Frank with keeping him informed during a maintenance check and praised Jailiny for excellent communication regarding scheduling. These named experiences reflect a pattern of technicians who introduce themselves, explain their process, and ensure homeowners understand their options.
What Customers Say
Nearly all 1,475 reviews carry five-star ratings, with technicians Mike, Frank, Kevin, Justin, Michael, Dave, and Mario appearing by name across multiple positive experiences. Reviewers consistently mention transparent pricing explanations, on-time arrivals, and proactive communication about scheduling. The few non-five-star reviews that exist primarily reference pricing concerns, while positive reviews emphasize diagnostic skill and respectful service.
Working Hours
| SundayToday | 7:30 AM–10 PM |
| Monday | 7:30 AM–10 PM |
| Tuesday | 7:30 AM–10 PM |
| Wednesday | 7:30 AM–10 PM |
| Thursday | 7:30 AM–10 PM |
| Friday | 7:30 AM–10 PM |
| Saturday | 7:30 AM–10 PM |
Services
HVAC Installation
Complete heating and cooling system installations with customer input on decisions and equipment selection.
HVAC Repair & Maintenance
Diagnostic services, tune-ups, and repairs for central AC units and heating systems, including same-day service.
Plumbing Services
Plumbing repairs and installations, with reviewers noting fixes for various residential plumbing issues.
Electrical Work
Electrical repairs and installations mentioned by long-term customers who use the company for multiple trade needs.
System Maintenance Plans
Preventive maintenance checkups with professional inspections and scheduling flexibility.