Heating & Cooling

Bob Richards founded Heating & Cooling in Fairfield, Connecticut, and operates alongside John and Bill as a three-technician crew serving residential clients throughout the region. The company maintains a perfect 5-star rating from verified customer feedback, with working hours Monday through Friday from 8 AM to 4:30 PM. Their single-review portfolio reflects a boutique operation rather than a high-volume franchise.

What distinguishes this contractor is their commitment to honest diagnostics over upselling. When a homeowner received a quote for a full system replacement from another contractor, Bob Richards identified the root cause as a mismatched system and provided two repair options. The crew installed a properly matched system quickly, efficiently, and economically, delivering performance that exceeded the original installation without unnecessary expense.

Ilene Feldman called Heating & Cooling for a second opinion when her former contractor insisted a new system was required for her eight-year-old home. Bob Richards arrived, diagnosed a mismatched HVAC system that had troubled the home for years, and presented two solutions. John and Bill completed the installation, transforming a perpetually underperforming system into reliable operation. The review specifically praises their honesty and the crew's genuine nice demeanor.