Crystal Restoration Services of CT, Inc.
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Claim This BusinessAbout Crystal Restoration Services of CT, Inc.
Crystal Restoration Services of CT, Inc. operates from Norwalk as a full-scale property damage restoration firm serving residential and commercial clients across Greater Danbury, Hartford, and surrounding Connecticut communities. The company maintains 24/7 emergency availability and has built its reputation on a half-century of hands-on restoration experience, with a current rating of 4.7 stars drawn from 42 client reviews. As a licensed Biohazard Disinfecting Company, Crystal handles the most challenging restoration scenarios involving water intrusion, fire damage, mold contamination, and hazardous material cleanup.
What distinguishes Crystal Restoration is their comprehensive in-house capability across the full restoration workflow. They operate their own contents cleaning division with dedicated moving and storage services, allowing the team to handle property damage from initial water extraction through final post-construction cleaning without delegating to third-party vendors. Their HVAC and duct cleaningservice addresses the critical indoor air quality concerns that follow fire and smoke damage, a specialty many residential restoration companies overlook. The company also handles odorremoval as a standalone service, targeting the persistent smoke and fire-related odors that linger long after visible damage is remediated.
Client reviews reveal a pattern of rapid response and hands-on project management. Tony Durst praised the team's fast arrival during a February pipe burst emergency amid subzero temperatures, specifically noting David's responsiveness. Beth Ladd's 2023 review described how Brian's crew began remediation within hours of their call after a pipe burst during their absence from town, with the team managing the entire process and keeping her updated throughout. Danielle Polizzi credited Brian (Jr.) with immediately inspecting and beginning remediation for a kitchen wall pipe burst, while also highlighting crew members Paul and Nelson for their meticulous work and furniture moving assistance.
What Customers Say
Three of three detailed reviews mention same-day or within-hours emergency response, with customers specifically naming team members David, Brian, and Brian (Jr.). All five-star reviewers praise the company's communication and project management, with one noting the team handled insurance adjuster liaison directly. Response speed during weather emergencies and holiday weekends appears as a consistent theme.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Water Damage Restoration
Emergency extraction, structural drying, and mitigation of secondary damage including mold prevention and material salvage.
Fire Damage Restoration
Structural repair, smoke damage cleanup, and contents restoration following residential or commercial fire incidents.
Mold Removal and Remediation
Certified mold remediation addressing health hazards and preventing recurring contamination in affected structures.
Contents Cleaning and Moving Services
In-house contents cataloging, professional cleaning, furniture moving, and secure storage during restoration.
HVAC and Duct Cleaning
Specialized cleaning of heating and cooling systems following fire or smoke damage to restore indoor air quality.
Odor Removal
Targeted odor elimination services for persistent smoke and fire-related odors that linger after visible damage.
Post Construction Cleaning
Final detailed cleaning services after main restoration work, preparing properties for occupancy.