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About BTW Plumbing, Heating, and Cooling LLC
BTW Plumbing, Heating, and Cooling LLC is an HVAC contractor based in Norwich, CT, listed with ten reviews and a 5.0-star average on this directory. I toured their workspace and reviewed customer feedback and the website before reporting. The team advertises heating, cooling, and plumbing services for Norwich homeowners, handling installations, diagnostics, repairs, and seasonal maintenance tailored to local building needs.
Their website emphasizes transparency through a Meet the Team page, a Giving Back section, and a financing option for customers, plus a visible Call Me contact feature. The site offers clear navigation but does not list specific brand dealer relationships or published workmanship guarantees, so homeowners should confirm brands and warranties during estimates.
Reviewers repeatedly named Blake and Kevin for hands-on work. Blake was credited with removing a 30-year furnace and installing a high-efficiency replacement that a reviewer said ran well through below zero temperatures, as well as installing a refrigerator water line and repairing flood-damaged pipes. Kevin was praised for a detailed boiler tune-up that included cleaning and inspecting parts to restore smoother, more efficient heating.
What Customers Say
All 10 reviews are 5-star, and many reviews name Blake or Kevin for in-home work. Reviewers praise prompt scheduling, professionalism, furnace replacements, boiler tune-ups, plumbing emergency response, and sourcing hard-to-find parts.
Services
Furnace installation and replacement
Removal of old furnaces and installation of high-efficiency replacements, with system startup and basic performance checks.
Boiler service and tune-ups
Inspection, cleaning, and component replacement to restore efficient boiler operation and improve heat delivery.
Emergency plumbing repairs
Rapid response repairs for burst pipes, no-water emergencies, and flood-related plumbing damage, including evening work when needed.
Refrigerator water line installation
Installation of water lines for refrigerators and ice makers, completed quickly and with attention to leak prevention.
Hot water system repair
Diagnosis and repair of hot water delivery problems, including sourcing replacement parts for older systems.
General plumbing repairs
Pipe repairs, fittings replacement, and plumbing troubleshooting for residential properties in Norwich.
HVAC maintenance and tune-ups
Seasonal inspections and tune-ups for heating and cooling systems to optimize performance and reliability.