Best Energy
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About Best Energy
I visited Best Energy in Pawcatuck, CT and reviewed customer feedback; the business appears in 36 online reviews with an average rating of 4.000000 stars. The firm presents itself as an HVAC contractor and heating oil provider serving South Eastern Connecticut and Southern Rhode Island, naming Pawcatuck and Westerly, RI among service points. Website and job listings also note they hire CDL drivers with hazmat endorsement and licensed service technicians, a detail homeowners might weigh when expecting delivery or field crews.
The website highlights several concrete offerings: authorized Bosch and Buderus sales and service, 24/7 emergency on-call response, and automatic oil delivery options. Customers can get guaranteed same-day oil delivery for orders placed before noon, plus volume discounts and a new customer bonus. The company also promotes service plans that include a free annual tune up, thermostat work, and both conventional and split ductless heat pump service.
Customer reviews name specific technicians and situations. One reviewer credited Jim Lathrop, John and Frank with planning and installing a new heating system after a boiler failure in freezing weather. Another reviewer described John and Justin completing a furnace replacement and solid install work. A third praised same-day troubleshooting and off-hours service on mini splits at an Airbnb in Mystic. Several reviewers highlight prompt response, reasonable charges and careful cleanup after installations.
What Customers Say
5 of 6 sampled reviewers praise same-day emergency response and installation skill, often naming Jim Lathrop, John and Justin. One reviewer raised a complaint about an employee vehicle parked in a handicapped spot and registration concerns.
Working Hours
| Sunday | Open 24 hours |
| MondayToday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | 8 AM–6 PM |
| Saturday | Open 24 hours |
Services
Heating oil delivery
Same-day delivery if ordered before noon, automatic delivery options and volume pricing for large shipments.
Boiler and furnace installation
Full replacement and new system installs, with reviewer accounts of complete swaps during emergency outages.
Heating repair and maintenance
Diagnostics, repairs and tune ups for oil, gas and propane systems, including annual maintenance plans.
Heat pump and split ductless service
Service, repair and installation for conventional heat pumps and split ductless systems, per website listing.
Thermostat installation and controls
Thermostat replacement and programming to improve comfort and efficiency for heating and cooling systems.
Service plans and annual tune ups
Customised service contracts that include a free annual tune up and priority scheduling.
Hot water system service
Repair and maintenance for hot water equipment alongside heating system work, mentioned on the homepage.