Roto-Rooter Plumbing & Water Cleanup

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About Roto-Rooter Plumbing & Water Cleanup
Roto-Rooter Plumbing & Water Cleanup serves Stamford, Connecticut as a plumber operating around the clock, every day of the week. With a 4.8-star rating gathered from 2,340 customer reviews, this franchise location has built a substantial track record in the local market. The business maintains 24-hour availability including holidays and weekends, responding to emergency calls for both residential and commercial customers throughout the Stamford area.
What distinguishes this contractor is the combination of national brand resources with localized service delivery. The parent company has operated for decades, providing access to standardized training protocols and operational systems that independent operators typically lack. Multiple reviewers specifically praised technicians who arrived prepared to diagnose problems thoroughly before initiating repairs, avoiding unnecessary parts replacement or invasive work that would increase customer costs. The on-call availability meant urgent situations received same-day attention, a factor several satisfied customers highlighted.
Customer experiences reveal a range of outcomes that appear technician-dependent. Susan Hirsch described Javier as extremely professional, taking time to diagnose a basement toilet issue correctly rather than immediately disassembling components. Kristina Carta and Christopher Cabral both praised a plumber named Caleb (Bergeron), noting he explained his work throughout the process and left job sites clean. However, Patrick Duffy's review detailed a significantly different experience involving a charge over $600 for work that required a return visit within 72 hours, raising concerns about service consistency across different technicians.
What Customers Say
Of 2,340 reviews yielding a 4.8-star average, negative feedback centers on pricing transparency while positive reviews cite specific technicians by name. Javier, Caleb, and Caleb Bergeron each receive named commendations for diagnostic patience and workplace cleanliness. Craig Profusek and Christopher Cabral both acknowledged high fees but praised the quality of work performed, suggesting value varies by individual technician.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Emergency Plumbing Repair
24-hour availability for urgent residential and commercial plumbing issues, same-day response including holidays and weekends.
Drain Cleaning & Unclogging
Technician Caleb described cleaning drains thoroughly, explaining the process and cleaning up afterward per reviewer feedback.
Toilet Diagnosis & Repair
Javier demonstrated patient diagnostic approach for basement toilet issues, identifying correct problems before invasive repairs.
Sink & Faucet Service
Sink catch replacement and faucet repairs, though reviewer feedback suggests wide pricing variation across jobs.
Water Cleanup & Damage Remediation
Water restoration services alongside plumbing repairs, reflecting the Water Cleanup designation in the business name.