Hocon Gas

Hocon Gas delivers propane to residential and commercial customers throughout Waterbury and surrounding Connecticut communities, operating from a local office on Exchange Street. With 177 customer reviews yielding a strong 4.0-star average, the company has built a reputation for responsive delivery and on-site service. Their team handles scheduled tank fills, emergency deliveries, and equipment diagnostics, serving Wolcott residents and other nearby neighborhoods alongside the core Waterbury area. Office hours run Monday through Friday 8AM to 4:30PM, with Saturday service available until noon.

Reviewer Willis Damalt specifically praises Hocon's drivers for consistently navigating a difficult, steep, and narrow driveway that challenges most delivery companies, highlighting the specialized service capability that sets this propane supplier apart from larger regional operations. The Waterbury office staff, particularly Valerie Bartley, receives consistent commendation for helpful and professional customer service in managing accounts and coordinating delivery schedules. This combination of skilled drivers and attentive office support creates a service experience that earns repeat business from longtime customers.

A February 2026 review detailed how technician Dave Venice arrived within an hour of a service call to address a thermostat issue at a customer's mother's residence in Wolcott, located an hour away from the caller's home. Beyond fixing the immediate problem by replacing thermostat batteries, Venice proactively inspected the furnace, discovered a severely clogged air filter, measured the filter, identified the correct replacement model at Home Depot, and provided detailed guidance on the necessary part. The reviewer noted Venice's refusal to reinstall the filthy filter and his willingness to wait so she could arrive before departing, exemplifying the above-and-beyond service that multiple reviewers cite as characteristic of Hocon's field technicians.