Rays and Sons

Rays and Sons operates as a family-owned plumbing and electrical contractor serving Felton, Delaware and surrounding communities in Kent County. The business maintains standard weekday hours from 8 AM to 4 PM, closed on weekends. With 12 customer reviews yielding a 3.4-star average rating, the company has built a mixed reputation locally, some homeowners praise their responsiveness and technical skill while others report challenges with scheduling and pricing transparency. The "Sons" in the company name reflects its family-operated structure, though the year of founding and license number are not publicly disclosed. Residents in Felton and nearby areas have called upon this contractor for both routine repairs and urgent situations, according to documented customer experiences.

This contractor distinguishes itself through military appreciation, offering discounts to service members as noted in customer feedback. The family-owned business model provides what reviewers describe as straightforward billing processes without excessive complexity. Unlike larger franchises, Rays and Sons appears to handle multiple trade types, plumbing pipe repairs, electrical receptacle replacement, and water pump diagnostics, under one service umbrella. However, the company does not advertise specialized certifications, brand partnerships, or workmanship guarantees on publicly available platforms.

Customer experiences reveal consistent mentions of a technician named Todd, who has handled frozen pipe emergencies, electrical receptacle replacements, and water pump troubleshooting. One reviewer described calling at 8 AM on a Saturday morning and receiving same-day service for frozen pipes, while another noted Todd completed electrical work in under an hour. The mixed feedback suggests response quality may depend on specific circumstances, positive reviews highlight diagnostic skill and helpfulness over the phone, while negative reviews reference unexpected charges and scheduling disappointments. Homeowners considering this contractor should weigh these contrasting experiences against their own repair urgency and budget expectations.