Cochran Oil & Propane

Cochran Oil & Propane supplies heating oil to residential customers across New Castle County, Delaware, with its base of operations in New Castle. The company maintains weekday hours from 8 AM to 4:30 PM, serving homeowners throughout the region including the greater Newark and Wilmington metro areas. With 65 customer reviews contributing to a 3.3-star average rating, the business has established a presence in the local heating oil market spanning multiple decades of operation in northern Delaware.

What distinguishes Cochran Oil & Propane is their willingness to accommodate emergency delivery requests, even during severe weather events that stretch local supply networks. Reviewers documented cases where the company sent drivers to new customer homes within 24 hours during a snowstorm, and on another occasion delivered within 2.5 hours of a morning call. This responsive approach has earned the business repeat customers who value the company's flexibility during peak demand periods.

Customer experiences at Cochran Oil reveal a service quality that varies significantly depending on which team member handles the interaction. Reviewer Mack Shane praised Vicky for arranging a same-day delivery during a winter storm when competitors were booked through Monday, calling the responsiveness exceptional. However, multiple reviewers including Ty See and Almarosa Juarez reported confrontational encounters with staff members, describing interactions as rude and dismissive. One reviewer noted a specific employee named Robin displayed what was described as a wretched attitude during a scheduling call.